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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 8	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

NEW QUESTION # 58
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create a Cloud data source
B. Create a report based on the Tickets data source
C. Create a joined data source
D. Create an interactive dashboard

Answer: C,D

NEW QUESTION # 59
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
B. Time sheets can be submitted for approval.
C. You can activate Microsoft Outlook integration for time recording.
D. Code list restrictions are not possible for the Time Type field.
E. Time recording can be done without assignment to a ticket.

Answer: B,C,E

NEW QUESTION # 60
Which of the following elements can you configure for the object ticket using the fine-tuning function?

A. Milestones
B. Parties involved
C. Ticket routing
D. Skills

Answer: A,B

NEW QUESTION # 61
Which object can you assign to a ticket template when you are using maintenance plans?

A. Maintenance plan condition
B. Service category
C. Registered product
D. Reference date

Answer: B

NEW QUESTION # 62
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the Messaging Service communication channel
B. Activate the scoping item "Do you want to support email channels for corporate accounts?"
C. Maintain an email address
D. Activate the scoping item Function Locations

Answer: A,B

NEW QUESTION # 63
......

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C-C4H51-2405 Latest Torrent Pdf & C-C4H51-2405 Valid Study Vce & C-C4H51-2405 Updated Torrent

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SAP C-C4H51-2405 Exam Syllabus Topics:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

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